Frequently Asked Questions
Everything you need to know about our Italian craftsmanship and service.
Where are Pini Parma products manufactured?
All our collections are 100% Made in Italy. We collaborate exclusively with traditional Italian workshops and master tailors to ensure the highest standards of craftsmanship and authenticity.
What are your international shipping options?
We offer worldwide shipping via express couriers. Delivery typically takes 2-3 business days within Europe and 3-5 business days for the rest of the world. Free shipping is available on orders above a specific threshold depending on your location.
How do I determine my correct size?
We provide a detailed 'Size Guide' on every product page with specific measurements for chest, waist, and sleeve length. If you are between sizes, we generally recommend choosing the larger size for a more comfortable Italian silhouette.
What is your return and exchange policy?
You can return or exchange any unworn item within 14 days of delivery. The products must be in their original condition with all tags attached. Please use our online portal to initiate a return request.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. For certain European regions, we also offer localized payment options like Klarna and Scalapay.
Can I modify or cancel my order after it has been placed?
As we strive to process orders quickly, modifications can only be made within 1 hour of placement. Please contact our customer service team immediately via email or live chat for assistance.